Privacy Policy

This website is operated by National Building Consultants. Registered address: 1 Elmfield Park, Bromley BR1 1LU.

You can contact us about this policy at hello@nationalbuildingconsultants.co.uk or by phone on 07770930101.

We may collect contact and enquiry data such as your name, email address, phone number, message details, and preferred contact method.

If you request an appointment or booking, we may collect appointment details, property address, access information, survey requirements, and information needed to arrange the visit.

Our database may store customer records, property records, enquiry notes, quote amounts, quote notes, booking status, survey status, report links, follow-up dates, internal notes, consent records, and email notification status.

We may collect property survey information, including damp, mould, leak, timber, ventilation, heating, humidity, and building condition details that you provide or that are recorded during an inspection.

If you submit photos, reports, videos, floor plans, or inspection notes, we use them to assess your enquiry, prepare for the survey, or provide the requested service.

We may receive communication data from phone calls, email, WhatsApp, website forms, and any follow-up messages you send to us.

We use personal data to respond to enquiries, provide quotes, arrange surveys, attend appointments, prepare reports, communicate findings, manage customer service, keep business records, and improve our website and services.

We do not sell personal data. We do not use analytics, marketing cookies, pixels, or similar technologies unless you have given consent through our cookie controls.

We usually process enquiry, appointment, property, and survey data because it is necessary to take steps before entering into a contract or to perform a contract with you.

We may process some data for our legitimate interests, such as responding to service requests, managing records, improving our services, and protecting the business, provided those interests are not overridden by your rights.

Where legally required, such as optional analytics or marketing cookies, we rely on consent. You can change cookie preferences at any time.

We may process data where necessary to comply with legal obligations, including tax, accounting, regulatory, insurance, or dispute-related requirements.

We keep personal data only for as long as needed for the purpose it was collected, including enquiry handling, quote management, service delivery, reporting, legal, accounting, insurance, and dispute management.

Enquiry, quote, booking and survey records are normally reviewed when they are no longer operationally needed. Some records may need to be retained for up to 7 years for tax, accounting, insurance or dispute reasons. When data is no longer needed, we delete it or anonymise it where practical.

We may share personal data with trusted service providers that help us operate the business, such as website hosting, email, phone, appointment, document storage, payment, accounting, professional advisers, and CRM providers where used.

Current website and operations processors may include Supabase for database and authentication services, Vercel for website hosting and serverless functions, Resend for email delivery, and Google Analytics if analytics is configured and you have consented.

We may also share data where required by law, regulators, insurers, professional advisers, or a court or authority.

Under UK GDPR, you may have the right to access, correct, erase, restrict, object to, or request portability of your personal data. Where we rely on consent, you can withdraw that consent at any time.

To request access to your data or ask for deletion, email hello@nationalbuildingconsultants.co.uk with your name, contact details, the property or enquiry reference if available, and the request you want us to review. We may need to verify your identity before acting on a request.

Some rights are subject to legal limits, especially where we need to keep records for contractual, legal, insurance, or dispute-related reasons.

You can contact us first if you have questions or concerns. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk.