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    Common questions

    Common property questions, answered

    Thirteen of the questions we are asked most often by homeowners, buyers and landlords — what damp actually is and where the moisture comes from, how to tell a structural crack from a cosmetic one, what repairs cost, which survey suits which property, and what to do once the report lands. Short, direct answers, with links to the fuller guides where there is more to say.

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    Surveyor's report and inspection notes on a property

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    The thirteen questions.

    Every answer stands on its own, so start wherever your question is. Nothing here replaces an inspection of your own property, but it should tell you whether one is worth arranging.

    Damp, mould and defects

    What the symptoms mean, and what they do not.

    Damp patches, black mould and cracked walls are the three things owners contact us about most. All three have harmless explanations and serious ones, and telling them apart is the whole job.

    What is damp in buildings?

    Damp is excess moisture that should not be there. It is worth investigating whenever part of your home is not dry to the touch, has mould growing on it, or carries a musty smell that comes back a few hours after you have aired the room.

    Moisture reaches a building in more than one way, and you will hear three terms used for it: penetrating damp, condensation and rising damp. None of them is a cause. Each describes how moisture is moving through or onto part of the building, not where that moisture is coming from.

    Rising damp is the most misused of the three. It describes water drawn vertically upwards from the ground by capillary action — a sponge sitting in a puddle, slowly soaking water up through the tiny holes inside it. It is misdiagnosed constantly, and the standard misdiagnosis runs the same way every time: you have rising damp, so your home needs a new damp-proof course. That is not a conclusion, because it never identifies the source of the excess moisture. Failure of an original damp-proof course is extremely rare.

    • Not dry to the touch — a wall, floor or ceiling that feels cold and damp rather than simply cool.
    • Mould growth — black spotting in corners, on window reveals, on ceilings or behind furniture set against an outside wall.
    • A musty, earthy smell that returns once the room has been shut up again.

    Penetrating damp, condensation and rising damp are routes, not causes. To solve a damp problem you first have to find where the moisture is coming from — anything that starts with the remedy rather than the source is guesswork, and it is how people end up paying twice.

    What causes damp?

    Finding the cause of a damp problem can be genuinely complex, and where it matters the right step is a building surveyor carrying out an investigation compliant with the Joint Position Statement on investigating moisture in traditional buildings (JPS 2022).

    A good deal of it, though, is visible to anyone prepared to look. Go outside while it is raining and watch what your gutters actually do. If something does not look right, it usually is not right.

    • Leaking or blocked gutters and rainwater pipes.
    • Roof defects — dislodged or broken tiles, poor flashings, and open chimney pots.
    • Cracked external render, poor pointing, or broken sealant and mortar around windows and doors.
    • Ill-fitting doors and windows.
    • Ground levels raised against external walls, so that soil or paving bridges the damp-proof course.
    • Bridged cavity walls — rubble or other physical blockages left in the cavity void.
    • Excess rubble beneath a suspended ground floor, which stops ventilation under the floor, wets the floor timbers, bridges the damp-proof course and blocks low-level through-wall vents.
    • Blocked low-level air bricks and through-wall vents serving a suspended floor.
    • Failed underground drainage, or a leaking mains water supply pipe.
    • Internal plumbing leaks — beneath a bath, behind an appliance, or through failed mastic seals around a shower.
    • Flooding, or a high local water table.

    Most damp problems have more than one cause, and the cheap causes are as common as the expensive ones. A blocked gutter and a raised flower bed together will produce a wall that looks like a textbook case of rising damp.

    How to identify structural cracks

    Most cracks in a house are not structural. Plaster shrinks, new build dries out, materials expand and contract with the seasons, and decoration cracks along the joints where two materials meet. The cracks worth taking seriously have a particular character.

    • Wider than about 5mm, or noticeably tapered — wider at one end than the other.
    • Diagonal, and stepped through the mortar joints of brickwork rather than running straight.
    • Radiating from the corners of windows and doors, which are the weak points in a wall.
    • Visible in the same place both inside and outside the building.
    • Getting longer or wider over weeks and months rather than staying put.
    • Accompanied by doors and windows that have started to stick, floors that slope, or a bay window pulling away from the main wall.
    • Close to a mature tree, a recently removed internal wall, a drain run or the junction with an extension.

    Surveyors classify crack width using BRE Digest 251, from category 0 (hairline) through to category 5 (over 25mm). Categories 0 to 2 are generally aesthetic and filled at redecoration; category 3 and above warrants investigation. Where movement might be ongoing, the answer is usually monitoring with tell-tales or crack gauges over six to twelve months, which distinguishes seasonal movement from progressive movement. Do not fill and redecorate before it has been assessed — you lose the evidence.

    Mould and your health

    Mould growing indoors releases spores and fragments into the air you breathe. For most people the effect is irritation — a cough, a blocked nose, itchy eyes, disturbed sleep. For anyone with asthma or another respiratory condition it can be considerably more serious, and damp homes also suit dust mites, which are a separate trigger in their own right.

    The people most affected are infants and young children, older people, anyone with a respiratory or allergic condition, and anyone whose immune system is suppressed. If someone in the household falls into one of those groups, damp and mould should be treated as urgent rather than cosmetic.

    • Damp and mould are assessed as a hazard under the Housing Health and Safety Rating System, which councils use to act on unfit housing.
    • In England, the Homes (Fitness for Human Habitation) Act 2018 lets tenants take a landlord to court over a property that is unfit, including because of damp and mould.
    • Awaab's Law sets time limits for social landlords in England to investigate and put right damp and mould hazards once they are reported.
    • Wiping mould away or painting over it with a fungicidal coating deals with the growth, not the moisture that fed it — it will return, usually in the same place.
    • Fixing the cause means some combination of removing the water source, improving ventilation, warming cold surfaces and changing how the space is used and heated.

    Repairs and costs

    What repairs cost, and what a builder should have finished.

    Indicative figures for the repair people ask about most, and the defect list to work through on a new home while the developer is still on the hook.

    Common new-build snags

    A snag is an item that is unfinished, badly finished or not built to specification. Almost every new home has some, and the vast majority are cosmetic — but the list is worth compiling properly, because the developer's obligation to put things right is strongest in the first two years.

    • Decoration: paint applied over dust, missed patches, runs, uneven coverage and damaged surfaces.
    • Shrinkage cracking in plasterboard joints and around openings as the building dries out — usually normal in the first year or two, but it should be filled by the developer.
    • Doors and windows that stick, bind, catch on floor coverings, have uneven gaps or fail to seal.
    • Loft insulation left gappy, compressed, or not carried over the wall plate; insulation missing behind pipes and boxing.
    • Extract fans not commissioned, ducting disconnected or venting into the loft, and missing trickle vents.
    • Guttering falling the wrong way, downpipes discharging onto walls, and gullies full of building debris.
    • Roof coverings with slipped or cracked tiles, missing clips, mortar debris and poorly dressed flashing.
    • Sealant to baths, showers, worktops and window boards applied badly or already failing.
    • External levels, drainage, driveways, fencing and turf left unfinished after handover.

    Inspect before legal completion if the developer allows it, and in any case within the first two years, while the builder remains liable under the NHBC Buildmark or an equivalent warranty. From years three to ten, cover is typically limited to structural elements only.

    How much does roof repair cost?

    Roof costs vary more than almost any other repair, because access, pitch, covering material and region all move the number. The ranges below are indicative for UK domestic work and are a starting point for judging whether a quote is sensible, not a substitute for quotations on your own roof.

    Replacing a handful of slipped or cracked tiles or slates
    £150 – £400
    Rebedding and repointing ridge tiles
    £500 – £1,500
    Renewing lead flashing to a chimney or abutment
    £300 – £800
    Repointing a chimney stack, or rebuilding it
    £500 – £3,000+
    Clearing, resealing or refixing guttering
    £100 – £400
    New felt or EPDM flat roof to a small extension
    £1,500 – £4,000
    Stripping, re-battening and re-covering a terraced pitched roof
    £5,000 – £9,000
    Full re-roof of a semi-detached or detached house
    £8,000 – £20,000+
    Scaffolding, where the work needs it
    £700 – £2,000
    Structural repairs to rafters, purlins or a spreading roof
    Priced individually

    Get three written quotations, insist on a description of what is actually being replaced, and be sceptical of anyone who knocks on the door because they 'noticed something' on your roof. Storm damage may be covered by buildings insurance; gradual wear and tear will not be. An independent inspection before you commit tells you whether patching or renewal is the honest answer — we do not carry out the repairs, so we have nothing to gain from the larger job.

    Surveys explained

    What a survey covers, which one to choose and what follows.

    Five questions that between them cover the whole process: what a building survey is, whether you need one, which level fits, how long it takes and stays useful, and what to do with the report.

    What is a building survey?

    A building survey — a Building/Level 3 surveys — is the most thorough standard inspection available on a home. The surveyor examines the accessible parts of the structure and fabric: roof coverings and roof space, chimneys, walls, windows and doors, floors, ceilings, internal joinery, insulation, dampness, timber condition, drainage and the visible parts of the services.

    The report does more than list what is wrong. It describes how the property is built, identifies defects, explains their likely cause and what happens if they are left, and sets out repair options with a sense of urgency and sequence. That last part is what makes it usable — it tells you what to do first.

    • It is non-intrusive: floor coverings are not lifted, structure is not opened up and services are not tested, although moisture meters, thermal imaging and a borescope are used where they help.
    • It is not a valuation. Some surveyors will comment on value or rebuild cost separately, but a lender's valuation is a different exercise entirely.
    • It is not a guarantee against every unseen defect — no visual inspection can be — but it is the closest you can get without opening up the building.
    • It suits older properties, unusual or non-standard construction, homes that have been extended or altered, properties in poor condition, and any house you intend to work on.

    Should I get a survey before buying a house?

    No, a survey is not compulsory — and that is exactly why so many buyers skip one and regret it. The valuation your lender carries out is for the lender's benefit, confirming that the property is adequate security for the loan. It is not an inspection of the building on your behalf, and it will not tell you that the roof has ten years left in it.

    The principle in a house purchase is caveat emptor: buyer beware. Once you exchange, the condition of the property is your problem, whether or not you knew about it. A survey costs a few hundred pounds; a re-roof, a damp programme or an underpinning scheme costs many thousands.

    • The case for one is strongest on older properties, anything extended or altered, homes with visible cracking or damp, flat roofs, and streets lined with mature trees on shrinkable clay.
    • Cash buyers should be the most careful of all, because no lender is looking at the property at any point in the transaction.
    • New builds and recent renovations are not exempt — unregulated DIY work and unfinished builder's work are both common findings.
    • Findings are also a negotiating position: a costed defect list is the most persuasive thing you can put in front of a seller before exchange.

    What survey do I need?

    The right level depends on the age, construction and condition of the property — not on how much you are paying for it. A modern flat and a Victorian terrace at the same price need different things.

    • Home Buyer/Level 2 Survey: conventional homes, roughly under a century old, in reasonable condition. The most common choice for a straightforward purchase.
    • Building Survey/Level 3: older, altered, extended, neglected or unusually built properties, and anything you plan major work on.
    • Damp and mould survey: where a specific problem already exists and you need the cause diagnosed rather than the whole house reviewed.
    • Snagging inspection: new-build homes, ideally before completion and certainly within the first two years.
    • Buy-to-let inspection: purchases and portfolios where compliance and running condition matter as much as defects.
    • Specific defect or structural report: a known crack, movement, timber or roof problem investigated on its own.

    How long does a building survey last?

    This is really two questions, and both matter when you are planning around a transaction.

    Time on site: a Home Buyer/Level 2 survey on an average house typically takes around one and a half to three hours. A Level 3 building survey usually takes three to eight hours, depending on size, age, access and how much there is to record. The written report generally follows within three to ten working days.

    How long it stays valid: a survey has no formal expiry date, because it is a record of the property as it was on the day of inspection. In practice, buyers, sellers and lenders treat one as current for around three to six months, and mortgage valuations are commonly given a three-month life.

    • If the transaction drags on well beyond that, the report is still useful, but it no longer reflects the property today.
    • Ask about a revisit after severe weather, after a period standing empty, or after any works have been carried out.
    • Keep the report after completion. For the first few years it doubles as your maintenance plan.

    What happens after a survey?

    A report can run to fifty pages or more, and the first reaction to a long defect list is often alarm. Nearly every property produces one. The work is in sorting it.

    • Read the summary and any urgent items first, then go back through the detail section by section.
    • Separate the list into three: things that threaten safety or weather-tightness, things that need doing within a year or two, and ordinary maintenance.
    • Call the surveyor. Most include a follow-up conversation at no extra cost, and fifteen minutes on the phone is worth more than a second read.
    • Commission any further investigation the report recommends — a structural engineer, a drainage CCTV survey, an electrical test or a timber specialist.
    • Get quotations for the significant items before you decide your position, so any renegotiation is based on figures rather than fears.
    • Then choose: proceed, renegotiate the price, ask the seller to carry out the work before exchange, or withdraw. All four are legitimate outcomes.

    Whatever you decide, do it before exchange of contracts. After exchange you are committed, and the report becomes a repair plan rather than a negotiating position.

    Buying and letting

    Buying your first home, or buying one to let.

    Two different purchases with two different checklists — one about making a confident decision, the other about condition and compliance together.

    First-time buyer survey guide

    If you have never bought before, the survey is the one part of the process that is entirely for your benefit — everything else in the chain serves the lender, the agent or the seller. It is worth doing properly.

    • Budget for it at the start, alongside legal fees, searches and stamp duty, so it is not the thing that gets cut.
    • Instruct once your offer has been accepted and well before exchange, so there is time to act on what it finds.
    • Choose the level to suit the property's age and condition, and ask the surveyor's view if you are unsure.
    • Use an Professionally qualified surveyor who is independent of the estate agent, so the advice has no other interest attached to it.
    • Attend the end of the inspection if you can. Fifteen minutes walking round with the surveyor will teach you more about the house than the whole report.
    • Read all of it, not just the summary, and write down your questions before you ring.
    • Do not panic at the length of the list. Ask which items are urgent, which are normal for a property of that age, and what the realistic cost of each is.

    Buy-to-let property checklist

    A rental property has to satisfy two tests: it has to be in sound condition, and it has to be legally lettable. The second list is the one that catches out new landlords, and it changes regularly — the points below reflect the position in England, and the devolved nations differ on several of them.

    • Condition: roof and rainwater goods, external decoration and pointing, damp and ventilation, insulation, windows, drainage, and the age and service history of the boiler.
    • EPC: under the Minimum Energy Efficiency Standard a property must currently be band E or better to be let. The government has consulted on raising that to band C, so check the position that applies at the time you buy.
    • Gas: an annual Gas Safety Record from a Gas Safe registered engineer where there are gas appliances, given to the tenant.
    • Electrics: an Electrical Installation Condition Report at least every five years, supplied to the tenant.
    • Alarms: a smoke alarm on every storey and a carbon monoxide alarm in any room with a fixed combustion appliance other than a gas cooker.
    • Legionella: a risk assessment of the water system, which is the landlord's responsibility.
    • Deposits: protected in a government-approved scheme within 30 days, with the prescribed information served on the tenant.
    • Right to Rent checks on every adult occupier in England.
    • Licensing: mandatory HMO licensing, plus any additional or selective licensing scheme operated by the local council.
    • Fire safety: fire doors, escape routes and furnishing standards where the property is an HMO.
    • Numbers: allow for void periods, management fees, a maintenance reserve, and — on a leasehold flat — the service charge and ground rent.
    Surveyor inspecting a property during a building survey

    Still not sure?

    Send us what you are seeing and we will tell you what it needs.

    General answers only go so far. If the question is about your own property, a few photographs and a short description are usually enough for us to say whether an inspection, a written report or a specialist referral is the sensible next step.
      Photograph what you can see, inside and out, including the wider wall or ceiling around the problem.
      Note when it appears and whether it changes with the weather, the heating or how the room is used.
      Gather any previous reports, guarantees, quotations or records of repairs already carried out.
      Tell us what decision you are trying to make — buying, letting, repairing or negotiating — so the advice fits it.

    Independent by design

    We diagnose the problem. We do not sell the cure.

    We are Professionally qualified consultants, not contractors, so we have nothing to gain from recommending a damp course, a re-roof or a treatment. The advice reflects what the building needs and in what order.

    More Advice Articles

    Common questions

    The short answers.

    What is damp in a building?

    Damp is excess moisture that should not be there. Investigate whenever part of your home is not dry to the touch, has mould growing on it or carries a musty smell. Penetrating damp, condensation and rising damp are the three terms used for it, but none of them is a cause — each describes how moisture moves through or onto the building rather than where it comes from. Rising damp in particular is misdiagnosed constantly; failure of an original damp-proof course is extremely rare, and a diagnosis that stops at "rising damp" has not identified the source of the moisture at all.

    What causes damp in a house?

    Common causes include leaking or blocked gutters and rainwater pipes, roof defects such as broken tiles and poor flashings, cracked render and poor pointing, ill-fitting doors and windows, ground levels raised against walls so they bridge the damp-proof course, rubble bridging a cavity or blocking under-floor ventilation, blocked low-level air vents, failed underground drainage, leaking water mains, internal plumbing leaks, flooding and a high local water table. Finding the cause can be complex, so ask a building surveyor for an investigation compliant with the Joint Position Statement (JPS 2022).

    Which cracks in a wall are structural?

    Cracks worth investigating are generally wider than about 5mm, tapered rather than parallel, diagonal and stepped through mortar joints, visible inside and outside in the same place, and growing over time — particularly where doors have started to stick or floors slope. Surveyors classify width using BRE Digest 251, where categories 0 to 2 are usually aesthetic and category 3 upwards warrants investigation. Monitoring with tell-tales over six to twelve months distinguishes seasonal movement from progressive movement.

    How much does roof repair cost in the UK?

    Indicatively, replacing a few slipped tiles runs from about £150 to £400, rebedding ridge tiles £500 to £1,500, a new flat roof on a small extension £1,500 to £4,000, re-covering a terraced pitched roof £5,000 to £9,000, and a full re-roof of a semi-detached or detached house £8,000 to £20,000 or more. Scaffolding typically adds £700 to £2,000. Access, pitch, covering material and region all move the figure, so get three written quotations.

    What survey do I need when buying a house?

    A Home Buyer/Level 2 survey suits conventional homes under roughly a century old in reasonable condition, and is the usual choice. A Level 3 building survey suits older, altered, extended, neglected or unusually built properties and anything you plan to work on. Specific situations call for a targeted inspection instead — a damp and mould survey, a new-build snagging inspection or a buy-to-let inspection.

    How long does a building survey last?

    A Level 3 building survey usually takes three to eight hours on site, with the report following within three to ten working days. The report itself has no formal expiry, because it records the property as it was on the day of inspection, but buyers and lenders generally treat one as current for three to six months. Ask about a revisit if the transaction drags on, after severe weather or after works have been carried out.

    What should I do after I receive my survey report?

    Read the summary and urgent items first, then sort the findings into safety and weather-tightness issues, work needed within a year or two, and ordinary maintenance. Ring the surveyor — a follow-up conversation is usually included. Commission any further investigation recommended, get quotations for the significant items, then decide whether to proceed, renegotiate, ask the seller to carry out the work, or withdraw. All of that has to happen before exchange of contracts.

    Is mould in a house dangerous to health?

    Mould releases spores that commonly cause coughing, a blocked nose, itchy eyes and disturbed sleep, and it can significantly worsen asthma and other respiratory conditions. Infants, older people, and anyone with a respiratory, allergic or immune condition are most at risk. Damp and mould are treated as a hazard under the Housing Health and Safety Rating System, and Awaab's Law sets deadlines for social landlords in England to investigate and fix them. Cleaning the growth away without removing the moisture that fed it only postpones the problem.